Let It Pour: My First Assignment as Executive Assistant :: Critical Thinking Case Study

Introduction Just starting a new position as executive assistant, working directly for the CEO of Faith Community Hospital I receive my first assignment as executive assistant. I am charged with solving specific problems, delivering the solutions and describing my rationale for my proposed solutions, my boss, the CEO of the Community Hospital is requiring the information next Monday. In my following report I will take steps to identify the problems and to solve each of the problems described using the critical thinking skills I have learned at State University. I will be using my decision making skills along with a brainstorming technique to help me solve these problems. The two problems that I have identified are as follows: The first problem I have identified to solve is the moral and ethical differences our practitioners have towards administering care to patients resulting in different levels of care provided by different practitioners. The second problem that I have identified is our increa sed costs per patient. I need to brainstorm what we can do to reduce or avoid the potential continuing increased costs. Critical Thinking Case Study To begin, I need to study the problems thoroughly and efficiently. Then I will need to isolate each of the problems that the CEO and I discussed in the meeting. I will need to analyze each problem and evaluate alternatives for each problem. After that is done, I will make recommendations with corrective actions prepared for the CEO by Monday. In my CEO's assignment I have identified the two separate problems and I will be evaluating them each independently. Problem #1 First, I have to identify the problem. The hospital and regulators are seeing inconsistent decisions that are implemented for the patients based on the particular doctors' or nurses morals, and ethical beliefs. As the CEO said "On one hand, we have particular patients who refuse to take certain medical services, and on the other hand, particular staff members who refuse to provide certain services." The doctors are not following any set standards for issuing care for our patients. This problem needs to be immediately rectified. To solve this issue I need to break down the problem into its different elements. I have identified the problem, now I have to define the goals. Goals The goals that we need to accomplish are to have each practitioner administer consistent care for our patients regardless of personal morals and ethics. We also need to make sure that no patient is refused care, regardless of the doctors' beliefs, medical coverage or lack of coverage.

International Foods Essay

The International Food Group (IFG) was the largest purveyor of food products in the world. Since IFG went public in the 1980s they continued to grow while acquiring companies by the dozen each year. Some of the companies were competition that needed to be eliminated while others had good ideas which IFG liked. Josh’s company, Glow-Foods, fortunately had some ideas that attracted IFG. Josh, while not very important himself was asked to meet with John Ahern and Tonya James, manager if IT marketing. John and Tonya were impressed with Josh’s work at Glow-Foods using social networking and other multimedia to market Glow-Foods. His ability to reach the under-thirty demographic is what really impressed management at IFG. Tonya explained how IFG wanted Josh to help them reach the youth and young adult market with IT. Josh would get a team and whatever resources he needed to accomplish this. Weeks later Josh met his team to begin work. He first met with Tonya, who expressed her excitement in having Josh onboard. Tonya would be responsible for helping Josh work through the many obstacles she knew would lay ahead. The obstacles were within IT as well with the larger company as a whole. Tonya introduced Josh to Rick Visser, the chief technology officer. Rick was in charge of architecture, security, risk management and the technology roadmap. Rick quickly reminded him there are procedures must be followed. It did not take long for Josh to realize there might be a bit more obstacles than he would like. Moving from a smaller company like Glow-Foods to IFG meant drastic changes in the process. Initially issues began to surface slowly, starting with a polite email from Visser reminding the team that access to instant messaging and Facebook required prior approval from his group. Next a request to outline proposed work, with costs and benefits for the next fiscal year, beginning six months from now. Josh and his team were understandably frustrated since they had to be innovative and think outside the box while following a very restrictive process. Josh and his team  worked through the obstacles and come up with a three pronged marketing plan. First, using an interactive web site with real time responses from internal staff the company c ould connect directly to customers about new product development ideas. Second, reach out to different communities to gain insight into their needs to help guide future marketing plans and third, implement all these ideas on the cloud. This would allow for easy scalability while linking with the company databases. Several obstacles where mentioned immediately. What are the business values and initiatives? What if these customers don’t like our company or our products and say bad things about us? How do we handle these situations? There was also great concern about the cloud. IFG did not have the cloud in its architecture and there was a fear of having too much company information vulnerable to anyone on cyberspace. They also mentioned the cloud idea was tried a few years back and it did not go well. Josh needed to win support for his three-point plan to use technology to reach its customers. There are several avenues Josh can take. For the first item, I believe Josh can do several things to help alleviate fear of an interactive web site. One would be to reach out to others who may be doing something similar and get their feedback. Another would be to just lay out some basic procedures for getting negative fe edback. Chances are there will obviously be some for one reason or another; maybe the idea of coupons or refund programs could be looked into, although outside the IT realm, there could be others in the company who could help with this idea. The second talking point of reaching out to different communities did not appear to get a lot of push back. It may be that this idea can proceed with little resistance. The third and the most controversial talking point is the cloud. Josh would definitely have to work closely with Rick and come up with a cost effective plan that works for the company, at the same time will alleviate their fears of the â€Å"cloud†. A well laid out plan explaining the process, the risk management and the benefits of the cloud will help win support for this final point of his plan. In conclusion, in Josh’s own words he has hit the big time. While the company policies require a much more strict business process each of them needs and can be worked through. IT appears there was an initial conversation with John, where Tonya mentioned the enormous roadblocks that are present because of all the procedures in place. The team needed room to be creative while  still working within the system. John appeared to be receptive to further meetings to allow this to happen. Until then, while working within the system, Josh needs to adapt to the new business process, since resisting it will only hurt his cause for new IT marketing ideas. All of his talking points in his three pronged IT marketing attack were very good, Josh and his team need to be a bit more thorough and try their best to have answers to every possible situation. References McKeenm, James D., Smith, Heather A. IT Strategy: Issues and Practices. Upper Saddle River, NJ

Essay about Cyber Bullying - 1223 Words

We’ve all heard the saying â€Å"stick and stones can break my bones, but words can never hurt me.† Sure words don’t hurt physically, but to those who have been or are currently victims of cyber bullying words can be the difference between life and death. â€Å"Words hurt, and they hurt much more when repeated in the echo chamber of the Internet.† (Rep. Linda Sanchez via FoxNews.com) There are at least 4 examples in the United States where cyber-bullying has been linked to the suicide of a teenager [1]. What is Cyber Bullying? Cyber bullying is defined as â€Å"bullying through information and communication technologies, mediums such as mobile phone text messages, emails, phone calls, internet chat rooms, instant messaging, and social†¦show more content†¦Many students may not inform their friend or parents that they are being cyber bullied for fear of increased bullying or embarrassment. No longer can parents rely on the usual signs of bullying (I.e. black eye, bloody lip, torn clothes) but the damage done by cyber bullies is no less real, and can be more painful (iSafe.org). Surveys and Statistics According to the National Crime Prevention Council, cyber bullying is a problem that affects almost half of all American teens. In a September 2004 survey of 1,500 students between grades 4-8 by iSafe.org it was reported that 42 percent of kids said they have been bullied while online. One in four have had it happen more than once. 35% of kids have been threatened online. Nearly one in five have had it happen more than once. 21% of kids have received mean or threatening e-mails or other messages. 58 percent of kids admit that someone has said mean or hurtful things to them online. More than four out of ten say it happened more once. Fifty-three percent of kids admit having said something meant or hurtful to another person online. 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